Policies

Vaccination Requirements

The health and safety of each of our pet guests is very important to us. Certification from a veterinarian is required for each of our guests before admittance into Nemacolin Wooflands. If your pet requires an updated vaccination, please make arrangements for the vaccination to be administered no less than 10 days before any pet service is scheduled. All pets must have current vaccinations for the following:

Dogs: Rabies, Distemper/Parvo Virus, Bordetella, Canine Influenza*

*The Canine Influenza vaccine is not a requirement; however, we highly recommend all dogs coming to the pet resort receive this vaccination. Please consult with your veterinarian to make the best decision for your beloved pet.

Cats: Rabies, FVRCP, FeLV

You may fax your pet’s vaccination records directly from your veterinarian’s office to our fax machine at 724.329.2015 or email them to [email protected]


Boarding & Daycare Policies

For everyone’s safety, all pets entering and exiting Nemacolin Wooflands must be on a leash or in a carrier until directed otherwise.

Boarding Check-In

Check-in time is between 2:00 pm and 6:00 pm in order to allow housekeeping ample time to properly sanitize and prepare each suite for the next guest. We make every attempt to accommodate special requests for early check-ins. There is always a full charge for the first day of stay, regardless of check-in time.

Please allow an extra 15-minutes in your schedule to ensure a completed boarding check-in document from a Nemacolin Wooflands Associate or a grooming menu (if applicable) for each stay. If providing your own food, please prepare and label by meal each serving in a separate baggy for the entire length of the stay. If medicating, please properly label and provide doctor’s instructions and all medication for the entire length of the stay.

Boarding Check-Out

Check-out time is between 8:00 am and 12:00 pm in order to allow housekeeping ample time to properly sanitize and prepare each suite for its next guest that afternoon. Pets not picked up by 12:00 pm will require additional care and will be charged a $15 late check-out fee, unless scheduled for a grooming or daycare service. For security purposes, proper photo identification may be required.

Wellness

The Nemacolin Wooflands staff is dedicated to the health and wellness of your pet. Additionally, we have a veterinarian on call 24-hours a day in case of emergency and a vet tech on-site each day to overview medication requirements. If your pet should require medical attention while in our care, our protocol is to contact our veterinarian. Should the nature of your pet’s illness require an office visit, we reserve the right to utilize our on-call veterinarian. Our caring staff can administer any oral or topical medications your dog may require during their visit.

Pets requiring vaccination updates must have the vaccination(s) administered no less than 10 days before check in. Nemacolin Wooflands reserves the right to refuse admittance to any pet guest for any reason, at any time, who lacks proof of vaccinations, displays signs of untreated or potentially contagious conditions, demonstrates aggressive behavior, or who fails our standard health and temperament policies.

Special Needs & Medical Care

Nemacolin Wooflands recognizes that some of our guests, your pet, may have special needs. We encourage our clients to discuss any special requirements with us when making a reservation, including but not limited to: medications, supplements, special meal preparation, extra feeding times, daily brushing, puppy care, and senior care (additional charges may apply). Our caring staff can administer any oral or topical medications your dog may require during their visit. A vet tech is on-site each day to overview medication requirements.

Rest assured knowing that our veterinary clinic, Woodlands Animal Care Center, is right next door, offering veterinary services should any health issues arise while your pets are on vacation with us. The veterinary staff can also oversee any diabetic pets (additional charges apply).

Belongings

Owners are welcome to bring a familiar blanket or toy from home; however, it is not necessary as Nemacolin Wooflands is a full-service establishment and provides all the necessary clean bedding and blankets which comfort your pet.

Visitation & Facility Tours

Our pet guests are on vacation too, and visitation during boarding is allowed for owners. You are welcome to visit our boarding facility during operating hours.

Dining

As recommended by our veterinarians, we feed a high quality dry kibble. We do not provide canned food. You may choose to provide your own food at no additional charge, so long as each meal’s serving size is prepared in a separate baggie and labeled appropriately, by meal and with your pet’s first and last name on it. We feed three times daily, approximately 8:00 am, 12:00 pm and 5:30 pm. Extraordinary preparations may be subject to a fee.

Cancellations

We require owners to make any cancellations at least 3 days prior to their arrival date, or a $25 per pet charge will be billed to the credit card on file. We request a 24-hour notice of cancellation for daycare or grooming services, so that we may reschedule without charging for missed appointments.

For more information or to schedule pet services, please contact a Nemacolin Wooflands Associate at 724.329.9663.